Sussex Tapware Products are covered by 15 Year Warranty*
Sussex taps are handcrafted in the heart of Melbourne and all colour finishes are custom made to order. All products are checked before they leave the Melbourne workshop to ensure the highest standards.
Mixers & Tapware |
15 Years replacement product or parts. Cartridge/ceramic disc spindle replacement excludes damages to ceramic discs from pieces of copper tube, plastic, sand, dirt or thread tape etc. Jumper valves 1 year parts only.
2 Years on-site labour.
2 Years on Finishes, please note Living finishes are warranted up until installation only.
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Showers |
15 Years replecement product or parts, 3 years for rail showers.
2 Years on-site labour, excludes shower heads.
2 Years on Finishes, please note Living finishes are warranted up until installation only.
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Accessories |
15 Years replecement product or parts.
2 Years on Finishes, please note Living finishes are warranted up until installation only.
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Sussex Taps warranty covers the repair or, at Sussex's descretion, the replacement of any products which are defective through faulty workmanship or materials.
Should any warranty claim be made and service attended to by a Sussex Taps authorized Service Agent whereby the installation has been assessed as an installation fault and not a product fault, or from some other cause other than a manufacturing defect, Sussex Taps reserves the right to charge a service fee for attending and/or any work carried out.
To view Sussex Warranty Document, click here.
For piece of mind when buying with The Blue Space, you are covered by:
- Insurance on all product deliveries. Please note, goods need to be inspected within 24 hours of delivery for breakages
- Fee free change of mind policy if changing your mind within 24 hours of purchasing
- Please note, there are not returns or exchanges on custom made Sussex Tapware products, this includes coloured finishes
Full details of our returns & exchanges policy can be viewed here