These Terms apply when you buy from us or use our websites. In these Terms, “The Blue Space”, “we” and “us” means The Blue Space Australia Pty Ltd (ABN 69 609 683 490), and “the Website” means thebluespace.com.au and thebluespace.co.nz.
We may update these Terms from time to time. The version on the Website when you place your order is the version that applies to that order.
Any order placed by you on the Website is an offer to purchase a particular product for the price (including the delivery and other charges and taxes) specified on the Website at the time you place your order under these Terms. All orders are subject to product availability and confirmation of the order price. After receiving payment, you will receive an order confirmation along with an invoice via email. This confirmation will constitute acceptance of the order and the formation of a contract between The Blue Space and you.
The products available on the Website are only available for sale to people who can enter legally binding contracts. They are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.
If you place an order for someone else to receive, you must have their consent before giving us their personal information.
Payment is required at the time of purchase and placement of your order. Payment is charged at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken.
We accept Shop Pay, Visa, Mastercard, American Express, PayPal, Zip, Afterpay, Klarna, Google Pay and Apple Pay. Buy now pay later and third party payment services are provided by those providers under their own terms.
Delivery times are estimates and are subject to change. Subject to your rights under the Australian Consumer Law, we don't provide compensation for any delays or rescheduling of tradesperson services that may arise due to delivery times or any other order-related issues.
Prices displayed on the Website are shown in Australian dollars (AUD) and include GST where applicable. Prices on our New Zealand website are shown in New Zealand dollars. Pricing on a product detail page may not include delivery charges. Delivery is calculated at checkout, and the full amount payable is shown to you before you pay.
Prices of products, as well as delivery and other charges displayed on the Website, are current at the time of issue, but may change at any time and are subject to availability.
Whilst we try to ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
Unless otherwise stated, products and accessories styled or shown in a product image or package may not be included in the price. You will find more information on what is included in the product or package from the product details page and the list of items in your shopping cart. Package pricing is also displayed as a ‘from’ price, to allow you to add products, such as more tiles than the standard package includes, to suit your installation. Best efforts have been made to represent a typical bathroom size in the calculation of these package prices.
We sell sample boxes and colour samples so you can check a finish before you buy. Samples are a guide only. Colour, shade and texture can vary between a sample and a full production run, particularly for handmade and natural materials.
Where a tile is described as a “floor tile”, this refers to its durability and wear rating, not a representation that it is suitable for any particular room, environment or level of slip resistance. Slip ratings (such as P or R ratings to AS 4586) and HB 198:2014 are advisory guidance to help you choose, not a compliance requirement we certify.
You are responsible for assessing your intended location and conditions of use and for selecting a tile with slip resistance appropriate to that application. We recommend you confirm this with your builder, tiler or another licensed tradesperson before you order.
By placing a pre-order on the Website, you acknowledge that the delivery dates provided are indicative and may be subject to change due to potential delays from our suppliers. While we strive to deliver your pre-order within the estimated timeframe, unforeseen circumstances may cause delays. Should this occur, our team will notify you with updated information. If the revised delivery date is not suitable, you can choose an alternative product or receive a full refund.
We may cancel your order, or part of it, if the product is unavailable, if there is an error in the price or the product description on the Website, if there is an error in your order, if we suspect the order is fraudulent, or if we can't deliver to your address. We'll notify you by email and phone, refund you in full for anything you've paid for the cancelled items, and do our best to find a suitable alternative with you.
We'll match a lower price on an identical product where all of the following apply:
We take the cost and type of delivery into account when we compare. All our products are covered by our insurance in transit, so if something is damaged on the way to you we'll replace it.
We don't match prices from eBay, Gumtree, Amazon, Kogan and Kogan related marketplaces, MyDeal, Catch or other marketplace sites, because the condition of the goods, the actual supplier and stock levels can't be verified.
We also can't match a price that is conditional on financing or payment restrictions, installation or service plans, stock clearances or end of line promotions, liquidation or closing down sales, or buying other products at the same time. If you have a package quote, send us the whole quote and we'll look at it. We don't match demonstration, second hand or refurbished stock, in-store only offers, prices below our cost, or obvious price errors.
Where we agree to a price match, no further discounts or promotional offers such as, but not limited to bonus gift cards or gift with purchase will apply.
Once an order has been submitted and the checkout process completed, it is deemed final. Amendments or cancellations are not guaranteed.
Where an order remains in the initial stages of warehouse processing, we may agree to a change or cancellation. Any such approval depends on whether it's still operationally possible, and a restocking fee may apply. Current restocking fees are set out in our Returns Policy.
Custom and Made-to-Order Products
For products designated as custom or made-to-order, manufacturing generally commences within twenty-four (24) hours of order placement. After that point we usually can't accept changes or cancellations, because the product is already being made for you. Please check all specifications before confirming your purchase.
How to Request a Change
Contact our Customer Experience team as soon as possible. Nothing in this section affects your rights under the Australian Consumer Law if a product is faulty.
From time to time we issue discount codes for promotions, competitions or offers. Additional conditions may also be imposed when the code is issued. Unless we say otherwise:
Please keep your discount code to yourself and don't post it on forums, unless we've told you it's shareable, such as a family and friends offer. We may cancel a code if we believe it has been misused.
A gift voucher may be issued to your The Blue Space account, and once it has been issued the gift voucher can only be used under that account. Gift vouchers are valid for 36 months from the date of issue and do not have to be used all at once, unless otherwise stated.
We carry out activity to protect you, and our interests, from fraudulent orders and payments. This includes automated checks on orders. A representative from The Blue Space may contact you directly as part of this process. If we determine an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our fraud protection process has been completed. We may also automatically cancel and refund and order if its deemed to be high risk.
Our Returns Policy sets out how returns, exchanges and refunds work, including timeframes, conditions and any fees. Please read it before you order.
Clearance items are not available for change of mind returns or exchanges. This does not affect your rights if a product is faulty, not as described, or otherwise fails a consumer guarantee, which apply to clearance items in the same way as to everything else we sell. Custom are not returnable and refunds are not provided for custom orders.
Our Delivery Information page sets out the delivery options available, timeframes, delivery areas and any fees, including redelivery fees and the timeframe for reporting damage. Delivery will be to the address nominated on your order.
If you are not present to accept delivery you may authorise us to leave the products at the delivery address. Where you do, the products are then at your risk and you are responsible for any loss, damage or deterioration to them. Products left unattended may not be eligible for return, repair or replacement, because we can't establish how or when the damage occurred.
Risk and title in the products pass to you when they are delivered to the address on your order, or when they are left at that address where you have authorised us to leave them.
Delivery timeframes
Dispatch times may vary according to availability, and any timeframes for delivery are estimates only. Delays can be caused by events outside our control, including weather, traffic conditions, supplier delays and government action. Delays are more likely during busy periods such as our end of financial year sale, Black Friday and Christmas.
If we can't supply your order within a reasonable time, we'll contact you to agree an alternative product or a new delivery date, or you can cancel the affected items and receive a full refund.
Heavy and fragile items
Our drivers are equipped to deliver heavy products to the front entrance of a single level house with a flat driveway. For apartments or challenging sites, the driver will need assistance from trades or customers to move products. Please let our team know if there are access difficulties at your home. Redelivery fees will apply if the driver is unable to deliver when they arrive on site.
Stock
We hold a wide range of stock in our distribution centres in Sydney, Melbourne, Brisbane, Adelaide and Perth, with regular replenishment from our suppliers.
We display stock on hand on product pages and the shopping cart. We also have daily feeds from our supply partners and we will indicate the availability of that stock with suppliers. While best efforts are made to ensure the accuracy of this information, from time to time this information may not be correct and in the event of a stock outage we will contact you to cancel, refund or find an alternative product.
Free shipping promotions
From time to time we offer free shipping promotions. These are available for delivery to metro Sydney, Melbourne, Brisbane, Perth and Adelaide only, and apply only during the promotional period specified. Free shipping excludes stone baths and tiles to all locations, and excludes vanities and furniture deliveries to Perth. Additional exclusions or conditions may apply and will be outlined at the time of the promotion. Free shipping offers can't be applied retrospectively, combined with other offers unless stated, or exchanged for cash. We may amend or withdraw free shipping promotions at any time, but a change won't affect an order you've already placed.
Applications for The Blue Space trade accounts are open to businesses registered in Australia. We require a business name, ABN and relevant licence details in order to approve a trade application. Trade accounts are available to interior designers, builders, plumbers, electricians and architects.
Once approved, each registrant receives a personal login which allows them to view their trade pricing online. This account should be kept private and known only to the business or person it is approved for. We may approve or decline a trade application, and we may withdraw access to a trade account where an account is misused or the business is no longer eligible.
Trade account holders, and customers receiving a full trade discount, are not eligible for discount codes or free gifts.
All brands and products stocked by The Blue Space are available to trade accounts. We are an approved reseller of the products displayed on the Website. All products are sold new, are genuine, and come with manufacturer warranties. We require payment in full prior to delivery for all orders. Delivery can be to your nominated office, warehouse or job site. Please ensure someone is available to accept delivery when notified.
Trade pricing may change at any time without notice. Trade discounts are set by product type and may vary across products, and certain products may be excluded from trade pricing.
We take reasonable steps to ensure that all products displayed on the Website are described and represented as accurately as possible. However, all product images, samples, specifications, dimensions and colour representations are provided for illustrative purposes and may not precisely reflect the actual product supplied. Variations may occur due to differences in screen displays, device settings, lighting conditions, photographic processes, filters or other visual factors beyond our control.
Some products we sell are handmade or manufactured using natural, organic or batch-based materials. Minor variations in colour, shade, texture, pattern, shape or finish may occur between product images and the item supplied, or between production batches. These variations are inherent to those products and do not constitute a defect. Where we know a product varies in this way, we'll say so on the product listing.Where a variation is minor and of the kind described above, a return on that basis is treated as a change of mind and our Returns Policy applies. Where a product is materially different from how it was described or shown, your rights under the Australian Consumer Law apply.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that can't be excluded by agreement.
Where we are entitled by law to limit our liability, and the products are not of a kind ordinarily acquired for personal, domestic or household use (for example, products bought by a business for resale or commercial use), our liability is limited to replacing the products, supplying equivalent products, repairing the products, or paying the cost of doing any of those things.
Subject to the above, we are not liable for indirect or consequential loss, including loss of profit or loss of opportunity, arising from your use of the Website or the products. This does not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.
We make every effort to source and display accurate and helpful information on the Website. Product information is sometimes created or supplied by manufacturers and third parties, and errors can occur. Subject to your rights under the Australian Consumer Law, material on the Website is provided as a guide.
Most products come with a manufacturer's warranty. If you have a warranty claim, contact the manufacturer using the details provided with the product, or contact us and we'll help you find the right details. Bao and Ingrain products come with a warranty against defects, which is set out on those product pages. Any manufacturer or brand warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.
We are a retailer of bathroom and renovation products and we don't provide licensed trade services. Our team can offer general product selection and design guidance, but that is not professional trade advice and shouldn't be relied on as a substitute for it.
Before installation, please have a suitably licensed and qualified tradesperson confirm that the products you've chosen are compatible, suitable and correctly specified for your job. This includes confirming that in-wall bodies, trim kits and associated fittings work together and suit the intended installation.
Subject to your rights under the Australian Consumer Law, we are not responsible for costs, damage or loss arising from incorrect selection, incompatibility or installation where the products have not been checked by a licensed tradesperson before installation. Where you arrange for a third party to install products we've supplied, you contract with that person directly and we are not responsible for their work.
We do not accept any liability for incorrectly installed or specificed products. The licenced tradesperson must have the final sign off on products prior to installation.
If you buy from thebluespace.co.nz, or we supply products to you in New Zealand, our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. The Fair Trading Act 1986 also applies. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under those Acts that can't be excluded by agreement, and references in these Terms to the Australian Consumer Law should be read as references to those Acts.
Prices on our New Zealand website are in New Zealand dollars and include GST where applicable. Delivery options, timeframes and charges for New Zealand orders are set out on our Delivery Information page.
For orders placed on our New Zealand website, these Terms are governed by the law of New Zealand.
Any third party trade marks or names featured on the Website are owned by the respective trade mark owners. Where a trade mark or brand name is used, it is used solely to describe or identify the products and services, and is in no way an assertion that those products or services are the property of The Blue Space.
All content displayed on the Website, including text, graphics, logos, names and trade marks, is the property of The Blue Space or its respective owners, and is protected by copyright, trade mark and other intellectual property laws. Except as permitted by the Copyright Act 1968 (Cth), no part of the Website or its content may be reproduced, adapted, presented in public or transmitted in any form without our prior written consent. We're happy for you to link to our content and product pages. Email us at support@thebluespace.com.au if you'd like to talk about it.
We follow good practice in the way we build, host and secure the Website, including encrypted connections across the whole site. No method of transmitting information over the internet is completely secure, so we can't guarantee the security of information in transit. We handle your personal information as set out in our Privacy Policy.
The Website contains links to other websites which we don't operate. We have no control over those sites and are not responsible for their content. Your use of them is subject to their own terms.
You agree to compensate us for any loss, damage or cost we incur as a result of your misuse of the Website or your breach of these Terms. This doesn't apply to loss caused by our own breach, negligence or wrongful act.
Subscribing to The Blue Space newsletter is not compulsory and you can unsubscribe at any time using the unsubscribe link at the bottom of the email.
Please read our Privacy Statement to find out what information we collect, how we use it, and your choices.
We operate a complaints handling procedure and we'd rather hear from you early. Contact us if you have any complaints or comments and we'll work with you to resolve them. Please email any complaints to support@thebluespace.com.au
Waiver
We will not be regarded as having waived any right under these Terms unless we do so in writing, and no delay on our part will be regarded as a waiver of any of our rights.
Variation
We may amend, remove or vary the content, products, services or any page of the Website at any time. We may also update these Terms. The Terms that apply to your order are the ones published on the Website when you place it.
Invalidity
If any provision of these Terms is illegal, invalid or unenforceable, that will not affect the operation of any other provision, and the invalid provision will be treated as severed from these Terms.
Entire agreement
These Terms, together with the terms of any product order, our Returns Policy, Delivery Information and Privacy Policy, make up the entire agreement between you and The Blue Space.
Governing law and jurisdiction
These Terms are governed by the law of New South Wales, except for orders placed on our New Zealand website, which are governed by the law of New Zealand. The parties submit to the non-exclusive jurisdiction of the courts of those places.
