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30 Day Easy Returns

30 Day Easy Return

Hassle-Free 30-Day Returns.

Easy 30 day returns policy

Insured Deliveries: Report Damages Within 24 Hours.

All deliveries are insured, giving you 24 hours to report any damages

24-Hour No-Fee Change of Mind Policy (select items excluded).

Online return process saves you time and effort

Our Returns Portal makes it easy for you to return or credit your order yourself. Here's how it works:

Select the items you want to return
Step One.

Select the items you want to return in the returns portal
Print and attach your returns label to your return satchel or box.
Step Two.

Print and attach your returns label to your return satchel or box. No printer? No worries! Show your label at the Australia Post desk and they will print it for you.

Have a larger return?
We'll arrange the courier.
 
Drop it off at your nearest Australia Post Office.
Step Three.

Drop it off at your nearest Australia Post Office. Too easy.

Returns Policy Simplified

If you notice any damage to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your house and if they visually look damaged please let the driver know.

If you notice damage to the goods within 24 hours of receiving the delivery please contact us. Our team will work with you to get photos emailed to inspect the damage. As goods may be stored on building sites or moved around by your trades we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred.

It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of The Blue Space or our suppliers.

Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by a plumber. You can usually find the manufacturers details on the product warranty cards or their website or please Contact our team and we will help you get this sorted.

Please note our 24-hour delivery transit insurance does not include customer warehouse pickups. Our team check products prior to pickup to ensure there is no damage to the goods.

Change of Mind Returns

We want you to love your products, if you change your mind you may return the product to us within 30 days from the date of dispatch for a full refund (Minus the original shipping cost and return fee as outlined below). Simply submit a return request and we will organise your goods to be collected and returned.

Exchanges

At this time we are not able to offer exchanges. If you would like to exchange an item simply send back the unwanted item for a refund and place a new order. You can do this by submitting a return request as we will be able to organise a refund (less the return fee) for you once the item arrives back to our warehouse.

Goods that have not been dispatched:

  • In the majority of cases, once your order has gone through the checkout process, it cannot be changed. Depending on the stage of processing in our warehouse, we might be able to offer assistance, however a restocking fee will apply. Please contact our team for support.
  • For items made to order manufacturing commences 24 hours after the order is placed and we are unable to amend the order after this time. We recommend reviewing your specifications before placing your order.

Goods that have been delivered:

  • If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 30 days from the date of dispatch for;
    • a full refund minus the original shipping cost plus a shipping return fee to cover the cost of the return.
  • For items returned within 30 - 60 days, you will receive;
    • a store credit minus the original shipping cost plus a shipping return fee to cover the cost of the return

  • The shipping return fees are as follows;
    • Tapware, showers, accessories and small items - A return fee of $12 or the delivery amount, if greater than this, will apply.
    • Toilets, basins, kitchen and laundry sinks and large items - A return fee of $80 or the return freight cost, if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.
    • Baths - A return fee of $220 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.

  • Tiles, Flooring, stone baths, Kaskade products and drop ship items you may return them within 30 days for a store credit only subject to the following conditions:
    • Selection Care: Choose products carefully; refunds are not provided for change of mind post-purchase, however a store credit will be provided as per the terms below. Our sample service is available to help you make the right choice before you buy.
    • Change of Mind Store Credit:
      • Valid within 30 days, provided the products are not installed and are returned in the original and undamaged packaging, including the skid or pallet.
      • A store credit is issued after deducting a 25% restocking fee and return freight costs to our Bella Vista warehouse.
      • The credit is processed post inspection and acceptance of the return by our warehouse team.
    • Conditions: To be eligible for an exchange to store credit you must return the full order, partial exchanges will not be accepted.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet. Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition. If the item or packaging fails this inspection process, the cost of the return freight must be paid by the customer and the item will be returned to them.

To avoid return fees you can organise a time through our support team at support@thebluespace.com.au to drop the goods off at our Bella Vista Distribution Centre. You will receive a refund for your order, minus the original shipping cost.

Vanity units, Mirrors & Shaving Cabinets, Nood Co concrete basins and Doors are made to order or drop shipped directly from our suppliers, so once your order is confirmed these cannot be returned or refunded.

Clearance Products, Clearance products purchased cannot be returned, refunded or e.changed. All warranties for clearance products will be upheld by our suppliers.

Customised, Non Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.

Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.

Commercial quantities or project orders - Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will incur a restocking fee.

While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund or exchange.

A return will not be booked until photos are provided to The Blue Space so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.

We are not able to accept returns of any kind once you have attempted to install or use the product.

All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.

Please contact us as soon as possible with any questions on returns & exchanges.

When your goods arrive please inspect them within 24 hours for damages

Return FAQ

What items are excluded from the returns policy?

Any custom made or made to order products are not included in our returns policy. This includes custom tapware and accessories, vanities, timber flooring, tiles, mirrors and shaving cabinets, Nood Co concrete basins, spa baths and doors.

Please note any Clearance Items purchased from The Blue Space are not able to be returned, refunded or exchanged.

I received something different to what I ordered, what should I do?

If you are missing an item on your order or have received something different, please contact us know within 24 hours of receiving your order so we can investigate this and resolve it for you ASAP. Send us an email at support@thebluespace.com.au or speak with one of our team members online using the live chat function.

My item looks damaged or faulty, what do I do?

If your item looks damaged please contact us within 24 hours of receiving your order so we can investigate this and resolve it for you ASAP. Send us an email at support@thebluespace.com.au or speak with one of our team members online using the live chat function.

Need more help?