These things do happen; we will make the best effort to facilitate a replacement product or refund. Please submit a return request and we will organise your goods to be collected and returned. Please note a few conditions:

Goods that have not been delivered:

• If you change your mind within 24 hours of placing your order the return fee will not apply.
• If you change your mind after 24 hours but your goods have not been shipped a $25 change fee applies.
• We can hold your order for up to 30 days free of charge, and then a rate of $20/week per pallet space will be applied.
• If goods are held for longer than 30 days we do not accept returns for change of mind.
• Please note: Instant Ship & made to order items are excluded from our change of mind policy. For instant ship items that have been dispatched, our standard return policy will apply and a return fee will be charged. For made to order items, if manufacturing has already begun we are unable to change the order.

Goods that have been delivered:

• If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 30 days for;
  • a full refund minus the original shipping cost plus a shipping return fee to cover the cost of the return.

• For items returned within 30 - 60 days, you will receive;
  • a store credit minus the original shipping cost plus a shipping return fee to cover the cost of the return
    
    
• The shipping return fees are as follows;
  • Tapware, showers, accessories and small items - A return fee of $12 or the delivery amount, if greater than this, will apply.
  • Toilets, basins, kitchen and laundry sinks and large items - A return fee of $80 or the return freight cost, if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.
  • Baths - A return fee of $220 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.
    
    
• Tiles, Flooring, paint, stone baths and drop ship items you may return them within 30 days for a store credit only subject to the following conditions:
  • Selection Care: Choose products carefully; refunds are not provided for change of mind post-purchase. Our sample service is available to help you make the right choice before you buy.
  • Change of Mind Store Credit:
    • Valid within 30 days, provided the products are not installed and are returned in the original and undamaged packaging, including the skid or pallet.
    • A store credit is issued after deducting a 25% restocking fee and return freight costs to our Bella Vista warehouse.
    • The credit is processed post inspection and acceptance of the return by our warehouse team.
  • Conditions: To be eligible for an exchange to store credit you must return the full order, partial exchanges will not be accepted.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet. Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition. If the item or packaging fails this inspection process, the cost of the return freight must be paid by the customer and the item will be returned to them.

To avoid return fees you can organise a time through our support team at support@thebluespace.com.au to drop the goods off at our Bella Vista Distribution Centre. You will receive a refund for your order, minus the original shipping cost.

Vanity units, Mirrors & Shaving Cabinets, Stone Baths, Timber Flooring, Tiles, Nood Co concrete basins and Doors are made to order or drop shipped directly from our suppliers, so once your order is confirmed these cannot be returned or refunded.

Clearance Products, Clearance products purchased cannot be returned, refunded or e.changed. All warranties for clearance products will be upheld by our suppliers.

Customised, Non Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.

Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.

Commercial quantities or project orders - Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will incur a restocking fee.

While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund or exchange.

A return will not be booked until photos are provided to The Blue Space so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.

We are not able to accept returns of any kind once you have attempted to install or use the product.

All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.

Please contact us as soon as possible with any questions on returns & exchanges.

When your goods arrive please inspect them within 24 hours for damages