The Blue Space Privacy Policy

We take our customers' privacy seriously. We're privileged to have you as a customer or potential customer, and we'll never jeopardise that relationship by misusing your personal information.

This policy explains what personal information we collect, why we collect it, how we look after it and what your choices are. It covers our websites (thebluespace.com.au and thebluespace.co.nz), our phone, chat and email support, trade accounts, and any other dealings you have with us.

In this policy, “The Blue Space”, “we” and “us” means The Blue Space Australia Pty Ltd. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for our New Zealand customers, the Information Privacy Principles in the Privacy Act 2020 (NZ).

What we collect depends on how you deal with us. It can include:

• your name, address (personal or business), phone number and email address
• your orders, delivery details and returns, plus the payment method you used (full card details are handled by our payment providers, not stored by us)
• your account and trade account details, including business name and ABN
• your conversations with us by email, chat, phone and social media, including call recordings and transcripts, and any reviews you leave
• how you use our website, such as your IP address, device and browser, pages visited, products viewed, searches, cart activity, and cookie and advertising identifiers
• your marketing preferences and how you engage with our emails and texts
• if you apply for a job with us, your employment history, work eligibility and information from referees you ask us to contact

We don't set out to collect sensitive information. If you share something sensitive with us, like accessibility needs for your new bathroom, we'll only use it to help you with that request.

Usually we collect information directly from you, when you browse or shop on our website, talk to us, create an account, enter a competition, leave a review or apply for a job.

Sometimes we get it from others, such as delivery partners, payment and fraud prevention providers, a designer or builder ordering on your behalf, social media platforms (only where you've given them permission to share it), and referees you've nominated. Where we get your information from someone else, we'll take reasonable steps to let you know.

You can browse our website and ask us general questions without telling us who you are. To buy from us, deliver an order or help with a specific enquiry, we'll need your details

Everything we collect is used to provide you with a product or service, or a better shopping experience. We use your information to:

• process, deliver and support your orders, returns and warranty claims
• answer your questions and help you choose the right products
• run your account or trade account
• send you offers, competitions and renovation ideas we think you'll like (you can opt out at any time)
• improve our website, products and service, and show you more relevant products and ads
• prevent fraud and keep our website and systems secure
• meet our legal obligations, including tax and consumer law
• assess your application if you apply for a job with us

We only share your information where it's needed for the purposes above. That can include:

• our staff and contractors, including our team members based overseas
• delivery partners, warehouse providers, suppliers and brands, and any tradespeople you ask us to arrange
• payment, buy now pay later and fraud prevention providers
• the technology providers that run our website, customer service, email and SMS systems
• advertising platforms such as Google and Meta, so we can measure our ads and show relevant ads to you or people like you
• our accountants, auditors, lawyers and other advisers
• regulators, courts or law enforcement where the law requires or allows it
• a buyer of our business, if that ever happens, who must handle your information in line with this policy

We don't sell your personal information, and we'll never give it to another brand or marketing organisation to promote their own products.

Some of our service providers and team members are outside Australia, so your information may be stored in or accessed from other countries. These are most likely to be the United States, Canada, Singapore, New Zealand, Philippines, Indonesia and Fiji. We take reasonable steps, including contract terms, to make sure they protect your information to the standard Australian law requires.

We use AI tools to help us serve you faster. These include the virtual assistant on our website and phone line, tools that transcribe and summarise your calls and chats with us, tools that route your enquiry to the right person, and product recommendations based on what you've browsed or bought. When you're talking to our virtual assistant, you can ask to speak with a person at any time.

Some decisions are made or supported by automated systems. For example, orders are automatically screened for fraud using order, payment, delivery and device information, and an order may be held or cancelled as a result. If you think an automated decision about you is wrong, contact us and a person will review it.

Our website uses cookies and similar technology (such as pixels) to keep your cart working, remember your preferences, understand how people use our site, and show you relevant ads on other websites and social media. We also use cookies to know when a checkout has been abandoned, so we can send you a reminder.

You can block or delete cookies in your browser settings, although some parts of our website may not work properly if you do. You can also manage ad personalisation through your Google and Meta account settings.

We'll send you emails and texts from time to time during your journey to a new bathroom, kitchen or laundry. If they're no longer relevant, select “Unsubscribe” at the bottom of any email, or reply STOP to any marketing text, and you'll be removed from future marketing. We'll still send messages about your orders.

Your text messaging consent and opt-in details are only shared with our messaging partners, so we can run our text messaging program.

We take security seriously. Our entire website uses encrypted connections, not just the checkout. Access to your information is limited to the people who need it, we use security software and sign-in protections on our devices and systems, and we only use service providers with security standards equal to or higher than our own.

We keep your information only as long as we need it for the purposes in this policy or as the law requires, then securely delete or de-identify it. If a data breach is likely to cause you serious harm, we'll let you and the regulator know, as the law requires.

You can update most of your details anytime by logging into your account. If you'd like a copy of the personal information we hold about you, or want something corrected or deleted, email myprivacy@thebluespace.com.au. We'll confirm who you are using your account or order details, and respond within 20 working days. There's no charge. If we can't do what you've asked, we'll explain why.

If you believe we've overstepped and breached your privacy, email myprivacy@thebluespace.com.au. We'll acknowledge your complaint within two business days and aim to resolve it within 20 days.

If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. New Zealand customers can contact the Office of the Privacy Commissioner at privacy.org.nz.

We may update this policy from time to time. The current version will always be on our website, with the date it was last updated.

Privacy Officer, The Blue Space Australia Pty Ltd

Email: support@thebluespace.com.au

Phone: 1300 739 006