Placing an order with The Blue Space is simple and convenient. Browse our website, add your selected products to cart using the “Add to Cart” button, and proceed through checkout to complete your purchase securely online.

Our online store is available 24 hours a day, 7 days a week, allowing you to shop whenever it suits you.

If you need assistance selecting products, checking compatibility, confirming lead times or placing your order, our Customer Experience Team is available to help via phone, live chat or email.

All current promotions, sales offers and exclusive deals are available on our Promotions page, making it easy to browse the latest offers across our range of bathroom, kitchen and laundry products.

You can also view the full promotional Terms & Conditions, including eligibility, offer periods and exclusions, on our website.

If an item is missing from your order, please contact our Customer Experience Team within 24 hours of receiving your delivery so we can investigate the issue as quickly as possible.

When contacting us, please provide your order number along with details of the missing item. Photos of the delivery, packaging or labels may also assist our team in resolving the issue faster.

Please note that some orders may arrive in multiple shipments depending on stock availability, warehouse locations or freight carrier requirements. Tracking information for each shipment will be provided where applicable.

While we hold stock across a large range of products and receive regular supplier stock replenishments, occasional supplier stock shortages can occur, particularly on products that are stocked directly by our suppliers.

If an item becomes unavailable after your order has been placed, our team will contact you as soon as possible, typically on the same or next business day, to advise you of the updated lead time and available options.

Where possible, we can also assist with recommending an alternative product similar in style, specification or finish if you require your order urgently.

The Blue Space operates as a fully online retailer, which means we do not have a physical showroom or retail store available for in-person visits.

Our website has been designed to provide a convenient and inspiring online shopping experience, allowing customers to browse, compare and purchase bathroom, kitchen and laundry products from anywhere in Australia.

Each product page includes detailed specifications, imagery, delivery estimates and product information to help you shop with confidence. We also offer inspiration articles, style guides, sample options and expert customer support to assist throughout your renovation journey.

If you need help selecting products, comparing finishes or planning your renovation, our team is available via phone, live chat or email.

Once an order has been placed, the billing address cannot be changed. This policy is in place for security purposes and to maintain the accuracy and integrity of transaction records and tax invoices.

Your tax invoice is automatically generated once your order has been confirmed and is sent to the email address provided at checkout. You can access your invoice at any time by opening your order confirmation email and selecting the “Click here to download your PDF invoice” link.

If you need to update your billing address for future purchases, this can be updated prior to placing your next order.

For any additional assistance, please contact our team at or call 1300 739 006.

Your Tax Invoice is included in your order confirmation email sent after your purchase has been successfully placed.

Within the email, select the “Click here to download your PDF Tax Invoice” link to access and download a PDF copy of your invoice for your records.

If you are unable to locate your order confirmation email or require further assistance, please contact our Customer Experience Team.

Yes, The Blue Space offers an Everyday Price Check Promise to help ensure you receive competitive pricing across our range of bathroom, kitchen and laundry products.

Our team regularly monitors pricing across leading Australian retailers so you can shop with confidence knowing you are receiving great value without the need to shop around.

To qualify for a price match, the following conditions must be met:

• The product must be identical, including brand, SKU, colour, size and quantity;
• The competitor must have the item currently in stock;
• The competitor must be an authorised Australian retailer of the brand; and
• The advertised price must include all applicable costs, including shipping and handling fees.

Please note, we do not price match marketplace sellers or third-party platforms including Amazon, eBay or Catch.

How to request a price match

To submit a price match request, simply contact our team via live chat or email and provide:

• A link to the competitor’s website, catalogue or advertisement; and
• Details of the product and advertised price.

Our team will review the request and confirm eligibility as quickly as possible.

For assistance, contact us.