Caroma recommend the following instructions for care on Caroma tapware and accessories:
Never use harsh detergents or abrasive cleaners, as these will scratch the surface.
Where your tapware/accessories remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
Don’t use cleaning products containing chlorides and halides (e.g. Bromine, Iodine and Fluorine)
Don’t use disinfectant to clean stainless steel parts and components
Don’t use hydrochloric acid (HC) for cleaning. This will lead to pitting and stress corrosion cracking (SCC)
Use of wax based furniture cream should be avoided as these can result in a buildup of deposits, which could detract from the appearance.
Do not use undue pressure and wipe in one direction only.
Colour (gold, black etc.) plated products should always be cleaned with care using a soft dry cloth or a soft cloth with warm soapy water.
Caroma Bathroom Accessories are covered by 5 Year Warranty*
Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact Caroma Industries Limited on the phone number 13 14 16. Their experienced customer service personnel will professionally deal with your enquiry.
Non PVD-Finish Accessories
5 years replacement product 1 year - Labour, Non-PVD Finishes, Wall Fixings, Mounting Brackets
5 years replacement product or parts
Should any warranty claim be made and attended to by a Caroma authorised Service Agent and that in the opinion of the Service Agent or Caroma, the problem was from faulty installation or use of the Products in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Caroma is responsible. Caroma Industries Limited reserves the right to charge a service fee for each service staff attending the premises where Products have been installed.